Contact Us
Whether you've spotted something out of date, want to ask about how a listing was rated, or simply have a question about casinos not on GamStop before you sign up anywhere, we'd like to hear from it. This page explains what spkweb.org.uk can and can't help with, and the best way to get a useful answer.
What We Can Help With
- Questions about how we compare and rate non GamStop casinos in the UK
- Corrections — if a bonus term, wagering requirement or licence detail on a brand we cover has changed
- General queries about payment methods, game types or how welcome offers work at these sites
- Feedback on the site itself, or suggestions for what to cover next
What We Can't Help With
Non Gamstop Casinos is an independent research and comparison site — we are not a casino, we don't hold player funds, and we can't process deposits, withdrawals or account issues. If you have a dispute with an operator, a query about your own account, or need help with a deposit or bonus that hasn't landed, that has to go through the casino's own support team directly. We simply don't have visibility of individual player accounts and can't act on your behalf.
If you're concerned about your gambling, or want to know more about managing play sensibly, our Responsible Gambling page is a better starting point than a support ticket to us.
Before You Get In Touch
A lot of common questions are already answered elsewhere on the site, so it's worth a quick check first:
- Read our Non Gamstop Casinos UK 2026 guide for our current top-rated sites and how we ranked them
- Check the individual operator's own terms page for bonus wagering requirements, deposit limits and withdrawal timeframes — these change and we always recommend confirming the latest version directly with the casino
- Have a look at our About Us page if you want to understand our review process and where our revenue comes from
- Review our Terms and Conditions if your question relates to how this site itself operates
A Note on What This Site Does
Nothing on spkweb.org.uk is designed to encourage anyone to bypass self-exclusion. Casinos not on GamStop operate outside the UK's self-exclusion scheme because they're licensed and regulated in other jurisdictions rather than by the UK Gambling Commission. We report on how these sites work — their bonuses, games, payment methods and licensing — as a factual resource for readers researching the market, not as encouragement to gamble. If you've self-excluded and are having second thoughts, that's a personal decision, and our Responsible Gambling page has practical information worth reading first.
Response Times
We're a small editorial team, so replies aren't instant, but we do read everything that comes in. General feedback and correction requests are typically the quickest to action, since they don't require research. If you're flagging something urgent — like an offer that's no longer accurate on one of the operators we list, such as Betmica's welcome package or Kikibet's spins offer — let us know which brand and which detail so we can check it promptly.
Advertising and Partnership Enquiries
Non Gamstop Casinos earns commission when readers click through to some of the casinos we cover, including brands such as Betninja, WinnerIsland and Rivo. This arrangement never determines how a site is rated — our ratings reflect our own research into bonuses, games, payments and licensing, not what an operator pays us. If you represent a casino brand and want to discuss a listing, please make that clear in your message so it reaches the right part of the team.